Video Support Technician

STARTING MONTHLY SALARY: $4,011

Listing Expiration Date: 

June 25, 2026

Applicants must upload a cover letter and resume with their application.

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Job Description

  • Provide tier 1 technical assistance and problem solving to users for all devices connected to the video network.  Maintain work tickets, requests and tasks as reported.
  • Provide desktop support for hardware, software, adds, moves and changes for all network supported devices related to video evidence systems.
  • Provide cost estimates, technical advice, review needs and compatibility risk analysis, standards and procedures development, and standards implementation for personal computer systems related to video evidence systems.
  • Maintain Digital Technology Section inventory of personal computers, printers, peripheral equipment and software and provide documentation of fixed assets for the department’s inventory of networked equipment.
  • Maintain and process disposal of old or broken equipment.
  • Maintain all mobile devices including, but not limited to, in-vehicle systems and body worn systems.
  • Review video evidence for redaction in accordance with Missouri Sunshine Law and records requests.
  • Receive, process and fulfill video records requests from internal Department elements, prosecutors, attorneys, members of the public, insurance companies, outside law enforcement agencies, and media organizations.
  • Perform related duties as required.

Requirements & Qualifications:

To successfully perform the essential functions of this position, the incumbent must:

  • possess a high school diploma or equivalent
  • have extensive technical and vocational computer training
  • have a minimum of one year of experience in personal computer installation and support 
  • be knowledgeable with local area network installation and administration, and
  • have the ability to establish and maintain effective working relationships with department members, vendors, and the public. 

Incumbent will be required to complete post offer, pre-employment testing per Department Policy.

A valid state driver license and a good driving record is required.

 

Physical Requirements:

  • Must be able to lift up to 50 pounds, bend, kneel, and climb stairs and ladders with equipment on a daily basis 

  • Must be able to work in all types of weather conditions when outdoors deploying electronics